Frequently asked questions (F.A.Q.) 
In situation You have any problems please Look threw the F.A.Q. at this page. It consists of common overall and comprehensive info, here could be the answers to the matters You may have.
Publishing profiles and Registration

Q - How to change information in my profile (Birth date, description, password and so on)?
A. - 
To fill in your profile or to make changes in, it is needed to: Hover your mouse over your profile Avatar photo, there you will see the sections "Edit My profile", "My favourites", "Add photos", "Delete Avatar". Press on  "Edit My profile". In this section you can make any changes in your description, personal information, change password (account information). After you make some changes you need to press the button "Save". After that your information is updated.

Q - How to Create MY OWN  Folder with Hidden Photos to my profile:
A. - For that you need to 
Step 1 - Click on the “Create new folder” under your main avatar picture of your profile.
Step 2 – After that you will see the window where you may fill in the name of your Album and the password to it (this password you will give to the ladies so that they will see your Album with hidden photos).  
Step 3 – After that your folder is created and visible at your Main profile picture (under your Avatar Photo). To add photos to your new Folder it is needed to click on the name of it. To see, edit or change the password to your folder click on “Edit folder” .
 Add photos to your Folder with hidden photos. Well done! Now you can give this password to the lady (while communicating in chat or letters), so that she can watch your Folder with hidden photos.

Q -  How can I watch the Albums of the lady with hidden photos?
A. - For that you need to :
1 step - Ask the lady the password to this Folder (while communicating with her in chat or through letters).
2 step - After the lady tell you the password (for example, “the password access to my Folder name “Bikini” is “ndaf2425”), you click on the name of her Folder (it is under the profile pictures of the lady) to enter the provided by the lady password to this Folder.
3 step - Then you will see the window where you fill in this password and after that the hidden photos will be visible to you.  
Q. - How much it charges to register on datingtomarriage.com?
A. - It charges nothing, register now and enjoy viewing beautiful dame's profiles with photos.
Q. -  What if I initiate correspondence with a lady and wrote her letter first?
A. - If you initiate correspondence with any lady - the reply letter from a lady will be paid to open. 
Q. - What way can I set up my profile at datingtomarriage.com?
A. - Click "Register" link. We advise you to fulfill as many fields on your profile as you can. Please upload some photos, better recent ones. It will help dames to feel more comfortable and free communicating with You.
Q. - Will it be necessary to pay money immediately after registration?
A. - No. It is free to look threw the dames' photos and read incoming letters.
Q. - If a dame wants to register, how could she do that? 
A. - Please connect to our support; send your contact info, phone number and email. You will receive the directions. 
Q. - Are there any restraints for the photos here?
A. - Sure. It is strictly prohibited morally indecent photos (nakedness, violence). Also the photo should be good-quality. And it is desirable to be recent and attractive. Please notice that the datingtomarriage.com has right to refuse the photos which don't meet these demands. 
Q. - I would like to delete my profile.
A. - Please connect the support. Notice that all your info and photos will be deleted from the site irrevocably.
Q. - I would like to put my contact info on my profile. May I?
A. - It is prohibited. The site has right to block your profile if you foul this rule. 
Please look threw our Terms of Use for more specifications.
Q. - Is membership charged? 
A. - At datingtomarriage.com You may give the fee only for the services which are used by You. Here the membership is free in opposition to other dating sites.
Common Questions
Q. - Do you have the mission of the Dating To Marriage company?
A. - Yes. Datingtomarriage is a mediator between single gentlemen from all corners of the world and dames from Ukraine and other countries. We supply on-line relations improvements for dames and gentlemen to find each other in this world and be in touch with each other. Our primary aim is to assemble single gentlemen and dames under one roof and afford them a fortune to progress their relations.
Q. - What is the age of youngest women here?
A. - Inferior limit for age is 18 years old.
Q. - How can I find a specific dame's profile?
A. - Here are different seek options: height and weight, body type, hair and eyes color and many others criteria You can use. To start go to home page, click the "Search" button and choose the profiles for viewing.
Q. - I am newcomer at this site. Are all dames here genuine?
A. - Before publishing on datingtomarriage.com all new dame's profiles are attentively and scrupulously verified with their interview and documents copies. Scammers and fakes are being kept out of the site thanks to our proficients.
Q. - Is it probable to sign up a 16 y.o. person?
A. - We are sorry, but no way. Come back in 2 years.
Q. - I want to view all dames' pictures in the gallery, why I can’t?
A. - It means that you haven’t registered at the datingtomarriage.com. Please pass the registration and you will have the access for the other pictures.
Q. - I'm in wife searches. Is it probable to find a wife among the dames at the site? are they serious?
A. - Yes, it is possible. You have high chances to find a wife here, because many of Ukrainian and other countries women at this site are in husband searches. Check the field "Aim of acquaintance" on dames' profiles and you will clear up what aims the certain dame has.
Q. - What way do dames appear here?
A. - Our site has created intercommunion with Ukrainian and other countries  marriage agencies. The dames you can find in our gallery are customers of such our partner marriage agencies. Datingtomarriage doesn't have any personal relations with the dames you contact to on the datingtomarriage.com.
Q. - I am not looking for a wife. I would like finding foreigner friends and that's all. Is it probable?
A. - Of course.
Q. - Gentlemen of what locality are greatly interested in Ukrainian and other countries  dames?
A. - Gentlemen from western Christian countries - Canada and USA, Australia, Western Europe.
Q. - What are the age of these gentlemen?
A. - At datingtomarriage.com we have both dames and gentlemen from variety age groups, thus everybody has great chances.
Q. - I want to find out if she knows English. How can I?
A. - It is possible, check the field "English Level" in a dame's profile.
Q. - I didn’t find an extensive response in the F.A.Q. 
A. - Please connect our support crew.
Q. - Why must I pay here when there are free sites on the net?
A. -That's right. In case you want more communication, you could find numerous free sites on the net. We are particularized in serious relationships and dating. Datingtomarriage.com helps the customers - we propose high quality service , Video Presentations. We check dames, which helps to protect hearts and vallets of gentlemen. And our clients are greatly thankful for all of that. 
Q. - Are your women clients informed of what I write to administration? Do I have a chance to ask the administration about anything secret? 
A. - Yes, you can completely lean on datingtomarriage.com. We ensure the confidentiality of your communications with us or with dames at the site. We will keep your secrets of course.
Q. - Are you interested in a bug? Shall I inform you if I find the one at your site?
A. - Yes, please. We are in the process of improving our site all the time and rectify all errors as soon as it is appeared. Contact our support to message spout the bug.
Q. - If I communicate with a dame and suspect that she is not serious. Shall I message about them?
A. - Yes, please. All your reports are very useful for us. In case you think that a dame isn't serious about marriage, please let us know via support.
Q. - What actions should be done if a dame asked me to send money?
A. - Of course at first we are asking you not to send her any money! And the second - please report this dame. It is strictly prohibited to seek for monies on datingtomarriage.com. Such behavior is found as scam.
Credits and Payments (CP)
Q. - I want to use all your services  (live chat, exchanging letters, etc)?
A. - For using services some credits should be bought.
Q. - What are the credits and how do it runs?
A. - For using services purchase some credits. The credits scheme of work is similar to a pre-paid telephone card. You pay only for svc not membership and additional fees. All prices for the svc are listed in credits. Having bought some credits, they will never lapse.

Q. -  I receive a lot of letters every day from different ladies with whom I don't plan to communicate.
May I hide my profile so that undesirable ladies would not write me letters and invite me in chat? 

A. - Yes, we have such opportunity for our customers. Bu your request to "Support" we can switch on "Invisible Status"mode for your profile. It means that “Invisible Status” allows you such advantages:

1) You can invite ladies to chat and chat with them, as well as write letters to all ladies on the site 2) To write you letters or invite you to chat can only those ladies with whom you already in correspondence. All other ladies do not see your profile (they cannot view it). If you wish to make your profile “Invisible”, please, press on the button “Make profile invisible” under your profile Main Avatar picture. Then Press the button “YES”. If you will wish to make profile visible back (like it was before), please, press the same Button “Make profile invisible” - then “YES”. 

Q. - How to buy credits?
A. - Go to account menu and click "Buy Credits", select the number of credits you would like to get. As more credits you buy the more discount you receive. You can be always informed of your balance in your account.
Q. - Today I bought xxx credits. But they haven’t arrived at my account. I had a successful payment. 
A. - In such occasion please inform us.
It could happen when your account remains still not credited because of your last transactions were under overlook and then temporally kept. The overlook process takes up to 24 hrs. For this 24 hours we are incapable to append credits to your account. Legal payments are not usually kept this way. It is needed to save from fraudulent transactions. It could happen because your location was recently changed. Or you are applying another person's computer. Also the reason could be in our site operations only completed payments. And we can't operate the transaction until it is fully cleared and all holds are removed.

 To purchase credits you need to :
1) log in to your account.
2) follow the link: https://datingtomarriage.com/index.php/my/credits
3) Select amount of the credits you want to add to your account.
4) Press "pay" at the bottom of the page.
5) Enter the necessary payment information.
Get the credits.
Q. - Will my credit card be charged automatically by your site after my first purchase?
A. - No. It is only you who can buy credits. Without your will we will never charge your credit card. 
Q. - I was asked to fill out a Credit Card Authorization Form. Do I have to do that?
A. - Yes. Sometimes our operating bank asks to fill the credit card authorization forms. It happens when customers did atypical paying. Your completion of this authorization form helps us to avoid credit card fraud. All info entered on this form will be filed to our operating bank under strict confidentiality. Your card will never be auto billed.
Q. - Is it possible to make attachments to letters on the site?
A. - As for attaching photos - 1 photo per letter. Other kinds of attachments will not get through.
Q. - May I send my contact info in my letters, email or phone number?
A. - It's prohibited by our policy to send in the letters your contact info (emails, phone numbers, etc). Anyway our filtration system will carve this info out. Also your profile can be deactivated. You can get your dame's contact info in another way. You can request it from the site.
Q. - Presentation Letters (PL). What is it?
A. - PL are pre-written letters. They are sent by a dame to all gentlemen who approaches her age criteria. Their mission is to attract attention to a dame and inspire to start correspondence. In other words, a dame "presents" herself. In case any of these PL draw your concern you can respond and continue communion.
Q. - I can speak a bit Ukrainian and other countries. Is it possible to write letters in with Cyrillic letters?
A. - Yes. Datingtomarriage.com completely supports Cyrillic letters and you can write in Ukrainian and other countries.
Contacts Details (CD) 
Q. - What does contain the personal dame's info?
A. - It contains dame's full name, her mobile number and her postal address.
Q. - I would like to get Contact Details (CD) of a dame from the site. How can I do that?
A. - You should go following steps:
- Open the dame's profile;
- Click the button "Request Contact Info"; 
- Follow the directions. 
Next that your request for purchasing connection info will be directioned to one of our envoy in Ukraine or other countries. If the dame doesn't mind giving her CD to you, you will receive the respond soon. 
Q. - Is there any base for referring a request for CD of a dame?
A. - Yes. It is necessary from gentleman to have at least 15 paid letters or 120 minutes chat in communication with the lady.  It is necessary as a respect to a dame, for she could knew you better before make a decision about personal contact. If a dame doesn't know a gentleman well enough she could decline the request though after communicating and knowing each other better these two could fall in love with each other. Dames could feel uncomfortable when declines the request, also a gentleman could get offended and stop communicating. So 15 letters is the necessary minimum. But! If a dame wants to give her personal info before 15 letters you could send the request that moment without completing 15 letters requirement. In that case it will cost you 120 credits.
Q. - When the request for CD of a dame X has been send, how long should I wait?
A. - It takes 4-5, on rare occasions up to 7 days for our agent in Ukraine  or other countries to contact the dame to precise her CD and to ask her permittance on sharing her CD with you. Please be patient. 


Q. - How can I send the photo to a lady in the letter?A. - In order for the photo to attach and to be sent (In outbox you can see the sign that the photo was attached) it is necessary to observe the following parameters:
-          The photo size is no more than 5 Mb
-          Photo format: Jpeg, Png, Bmp
-          Pixel photo size: from 300 to 300 pixels and more.

Q. - How can I change the passworg in my profile?
A. - You can change your password as follows:
Go to field "MY PROFILE", then click the mouse on the field of the main photo of your profile. 
There will be the field "Edit my profile". 
Then you will see the field where you can enter your new password.
Notice that it is needed to press the button "Save" in order to make your password saved. 

Q. - How can I upload Avatar photo to my profile?
A. - To upload Avatar photo you have to press the button “Upload avatar”. To upload additional photos to your profile you have to press the button “Add photos” on the field of your Avatar.

Q. - I tried repeatedly to register for the 10 complimentary credits as a new member, but the site wouldn't recognize me. 
A. - You have created a double account on the site. 10 credits are not added on the double accounts. Credits added to only first account registered when you receive the verification link on your E-mail.

Q. - How can I view videoclips of the lady?
A. -  In order to view the videos of the ladies, go to the "VIDEOCLIPS" section at the top of the site page. Below each video there is a lady's name. Click on the name, and the profile of the lady who owns the video will open. The other way to see if the lady has uploaded video is to visit her profile page. In the very end of her profile page you will see the videoclips.  

Q. -  What is Trust Level of the lady and how it works?
A. -  Every lady’s profile on our site has Trust Level. 
- Trust Level from up to 45 per cent – means that the lady provided her Passport copy at registration. 
- From 45 up to 75 per cent –means that the lady provided her Passport copy, verification of E-mail and telephone number. 
- From 75 up to 100 per cent – means that the lady provided Passport copy, verification of E-mail and telephone number, and video confirmation holding her passport in hands. And also a lady provided a video clip. Any video clip can be posted on the site only after lady’s compliance.
The trust level is a credibility rating given to a female profile by our staff. A staff member can rate a profile on one or more of multiple scales: passport scans, correspondence. Some are rated according to the staff member's own judgement (such as passport scans, and others (like correspondence ) according to the feedback we receive from our male members. Combined, these ratings make up the trust level. Each category carries different weight (e.g., is more important than the passport scan); the exact formula is complex and classified, so it cannot be used to artificially raise the trust level. A trust level of 100% means that we have received definitive proof that the woman behind the profile is a real person, and all her communications originate from herself. This doesn't mean, of course, that anyone with less than 100% is automatically fake or dishonest, although you should be wary of profiles with a trust level of 40% or less. 

Q. -  I was in correspondence with the lady, and today I tried to send her a letter, but could not do it. Then I wanted to view her profile, but also this was not possible.  What happened?
A. -  Lady’s Profile can be not active for some time. It happens when the lady make some manipulations with her profile (changes in her profile description or change/upload photos and so on). After that the profile of the lady goes to the status “Approval” and it needs some time when the administration of the site will check and activate her profile. While profile is not active, no one can write to it or review. When the profile is activated you can continue correspondence with the lady.
Q. -  How to get in contact with a lady?
A. -  To get in contact with a lady there are different ways. You can search any lady to your preferences and parameters in the field “SEARCH” at the top of the site page.
Next to each lady’s profile there are 3 icons:
- Write a Letter
- Write in Chat
- View Lady’s profile information.
Press to any Icon and initiate communication.

Q. -  How to receive 10 Free Credits for registration?
A. - To receive 10 Free Credits for registration, you need to confirm your profile by clicking on the link that came to your E-mail when registering.

Q. - Where I can see the letters from administration of the site?
A. - Letters from the administration, notifications from the site, special offers come to the section LETTERS - Inbox – Administration.

Q - Why do the site charged me 1 Credit in chat? The lady invited me to chat. I answered her invitation and write her a reply message in chat. She was not answering for some seconds and I closed the chat. 
A -  Please, pay attention to how the charges for the chat service are working:
1)  If you initiate correspondence with a lady in chat (you write her first) - then the credits are not written off until the lady answers you and you reply to her. And at the time when the lady sends you a reply message and you reply to her – then 1 Credit charges from your account.The chat closes automatically if the lady doesn’t reply to your invite within 4 Minutes.
   2)  If you accept invitation from a lady in chat (she writes you first) - then the credits are not written off until you write a reply message to her invitation. If you answered the lady's invitation it means that the chat starts to work. And at the time when you send a reply message 1 Credit charges from your account.

Q - why when I call a lady to chat and after writing a few sentences and waiting for the lady to respond the chat get closed? Does the lady close the chat or if there is no response in one or two minutes the system close the chat! 
A - if you first invite a lady to chat (you are initiator of the chat), but she does not answer you within 4 minutes, the chat automatically closes.

Q. - How I can request a Private Contact Information of a lady?
A. - There are 2 types ofContact Information Requests of the site: 
1. If you have 15 or more paid letters with a lady or 120 minutes chat with her - You get Contact Details for FREE. 
2. If you have less than 15 paid letters with a lady or less than 120 minutes chat with her - get her Contact Details for 120 Credits
Notice that the lady may refuse your request and not ready to give her contact details. (It happens rarely, but It may be in the case of lack of correspondence between you and the lady) 
It is advisable before making a request to ask a lady in a letter if she is ready to give her contacts. 
In the case of refuse your 120 credits will be returned to the account. 
If after your receiving lady’s contact information she don’t answer on E-mail or the phone in the period of 3 days – then write to our support team and we will try to solve the problem.

FREE CONTACT REQUEST (How to request):
If you already had 15 paid letters and more with the lady or more than 120  minutes chat with her, then for making a request you need to: 
1)      Go to the main page of profile of the lady (where photos and description) 
2)      Then click on the icon “i” on the right side of the page. 
3)      Press the button  “Get Free” After that your request goes automatically to the administration of the site. This request is FREE.  We will contact the local agency, and the agency will contact the lady. With the agreement of the lady to give you her contact information the agency will proceed your request within the next 3 days. 

PAID CONTACT REQUEST (How to request):
If you have NOT had at least 15 paid letters with a lady or less than 120 minutes chat with her, you can make a paid Request of her Contact Information. This service costs 120 Credits. To make a paid request you need to :
1)            Go to the main page of profile of the lady (where photos and description)
2)            Then click on the icon “i” on the right side of the page.
3)            Press the button  “Buy request” After that 120 Credits will be written off from your account, your request goes automatically to the administration of the site and will be proceed as soon as possible.


Q. - What is "Notification field" on the top of the page of the site?
A. -  "Notification field" is the field where you can see your "Guests" (ladies who visited your profile with full information), 
"Letters" (new letters from the ladies which came to your inbox), "Likes" (the ladies who liked your photos), and "Favourites" - the ladies which you have added as your favourites.
Additional information:
- If the lady visited your page with the full description and information then she will be displayed as your "Guest".
- If the lady came several times to your page with a full description, then notice of this will be only one, not several.  But notice, that -  If the lady opened only a window with your brief information, then it will not be displayed on "Guests"

Q. - How can I add particullar letters to "Favourites"?
A. -  In order to add particullar letters to "Favourites" you have to add the particular letter to your favoourites by pressing on the star next to letter, and all favourite letters will be by hand if needed. 

Q. - How can I know when I write a letter to a lady, if she already read it? 
A. - To see if the letter already read by the lady you can come to the section “Letters - Outbox” If the letter was read it will be on a light background. Or if the lady has not yet read your letter – then the letter will be against a dark background.

Q. - 
How can I view a lady’s private pictures?
A. - Private pictures are password protected, so you will have to write to the lady and request the password. It is better to do this after you have already established communication with that lady.

Q. -Are these women just trying to get out of their country by marrying a foreigner?  Is she going to stay with me after she has moved to the United States?
A. - We have to say up front that we cannot know the real intentions of our members.  However, after you have corresponded with a lady for a while and, preferably, met her in person, you should have a pretty good idea of what she is about. Besides, in order to get unconditional permanent residency in the US she has to stay married to a US citizen for 2 years. Add processing time and you get about 3 years before she can leave. That's a lot of time for you to make a good impression on her :) Now, could a person be so calculating as to do this for a green card? It is possible, but in our experience most of the women coming here are honest and truly want to create a family. If her husband treats her with respect, she will stay. However, some guys can be jerks and get what they deserve. Then they cry all over the Internet about how she took advantage of them. According to the official figures, the divorce rate between international couples in US is several times lower than in regular American couples.  

Q. - What does the Requested Contacts of the lady contain?
A. - When issuing the contact data of the lady, she may provide any mean of connection she wants. This can be E-mail address, phone number, Skype or address of residence only with the consent of the lady. Or this can be both E-mail and telephone number, and address of residence. If the lady has not provided her phone number, Skype or address of residence in the form of Requested Contacts,  you may ask her for this information while communicating privately via E-mail. 

Q. - I logged off yesterday after last chat with 40 credit and today I have 30. how is it possible to reduce credits without using the system? something is wrong with this!
A. - You still had an active chat with a lady after you left the chat room. Please, always to end the chat use the "End chat" button below the text entry line. If you have several chats at the same time, you must end all chats before leaving Chat Room. If you leave the chat room without closing the current active chat communications, and while you are still on your profile, the system will continue to write off credits by chat. 


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